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Support
Frequently asked questions.
Quick answers to the things members ask most. Can't find it? Reach out and we'll help.
Branches
IN2Fitness welcomes members aged 12 and older, subject to the terms and conditions of IN2Fitness.
Pricing depends on duration and type. Check pricing at the nearest branch, on our website, or in the app.
Branch subscriptions activate immediately or within 7 days at the member's preference. Online and app subscriptions activate instantly.
Yes — visit any branch to upgrade, subject to the terms and conditions.
Yes, you can train now and pay later through Tabby installment plans.
Yes — freeze duration and the number of freeze periods vary by membership package.
You can cancel an active membership, but remaining balances are non-refundable.
Yes, you may request a refund within 24 hours of activation, in line with NAFES (Ministry of Sport) guidelines.
Working hours vary by branch. Check the Locations section for the hours of each club.
Use the IN2Fitness app or the Locations section on our website.
King's Road, Al Fayha, and Al Marwa in Jeddah; Rusaifah in Makkah; Al Yasmeen, Al Mutamarat, and Al Suwaidi in Riyadh.
Download the IN2Fitness app and scan the entry QR code provided in the app.
Yes — parking is available at every branch.
Yes — every branch is equipped with proper changing rooms and showers.
Sports clothing and athletic shoes are required for the best workout experience.
Peak hours typically run from 5:00 PM to 7:00 PM, Sunday through Thursday.
Yes — we offer personal training designed to deliver exceptional results in a short period.
Yes, you can book personal training sessions directly through the IN2Fitness app.
Yes — after activation our trainers will contact you to schedule a free WOW session.
Most group exercise classes are included; some specialty classes may carry an additional fee.
The schedule is updated monthly in the IN2Fitness app and shown on screens at the branches.
Yes — IN2Fitness trainers are available from branch opening to closing.
No — personal training is only permitted with our certified IN2Fitness trainers.
Please inform our trainers about your medical history so they can build a safe program for you.
Body composition tracking — fat percentage, muscle mass, hydration, and athletic performance management.
Generally recommended every 4 weeks, depending on your program and trainer's guidance.
The InBody test takes between 60 and 120 seconds.
The soles of your feet must touch the electrodes directly, so shoes, socks, stockings or leggings must come off.
Yes — weight 10–250 kg, height 95–220 cm, age 12–99 years.
Anyone with implanted electrical devices such as pacemakers or defibrillators should avoid the test.
InBody is exclusively available to current members and is subject to specific conditions.
Pricing varies by package; new members can benefit from special offers on three-test bundles.
Still stuck?
Our team is on shift every day. Call 920003714 or drop a note through the contact form.
